Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 5-7 business days tracking information to become available.
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
Typically, it takes about 3-5 business days for spotify glass to be produced and sent out. Once shipped, Standard Shipping will deliver time 8-15 business days.
Please note that during the holidays our production time may vary.
Can I change the destination country of my order?
After your order has been sent out, you may not change your shipping address.
How much is shipping?
How will I know my order has shipped?
You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 8 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update.
Please keep in mind delivery dates may change due to inclement weather conditions or holiday.
DO YOU SHIP INTERNATIONALLY?
Shipping is currently available only to AU, NZ, address as of the moment. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team
NOTE: All prices on our site are AUD. Once you complete your transaction, it will charge your card in your respective currency.
The following countries are temporarily unable to deliver:
Iraq、Palestinian Territories、Libya、French Polynesia、Botswana、Azerbaijan、Antigua and Barbuda、Åland Islands、Bouvet Island、French Southern Territories、Congo - Kinshasa、Heard & McDonald Islands、Côte d’Ivoire、Liberia、Mali、U.S. Outlying Islands、Micronesia、Antarctica、South Georgia & South Sandwich Islands、Saint Barthélemy、Svalbard and Jan Mayen
If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
At this time, we do not ship to APO/FPO addresses or college dorms.
Expedited shipping is not offered to P.O. Box shipping addresses.
We do not offer overnight shipping.
Customs duties generated by DHL shall be borne by customers themselves
If you have any questions, please feel free to contact us via email: email@example.com